The TGV INOUI Pro app, used by more than 300,000 daily users, underwent a major redesign aimed at improving the experience of viewing train bookings. This redesign was conceived to provide users with a more intuitive interface and advanced features to stay informed in real time.

Intuitive interface

An audit of the existing website was conducted to evaluate areas of improvement, accessibility issues, and overall performance. We also provided recommendations on best practices and usability enhancements.

Real-Time Alerts

A real-time alert system was integrated to notify users of any changes to their journey, such as delays, cancellations, or platform modifications. Push notifications ensure that users are always kept up to date.

Delay tracking

A live delay tracking feature was added, allowing users to monitor their train’s status in real time. Detailed information on the cause of the delay and upcoming updates is provided to help optimize travel planning.

Travel history

A travel history feature was introduced, enabling users to easily access their past trips — including booking details, schedules, and relevant travel events.